The Other 10% Of Life Is Following Up

There is an old saying most often attributed to WoodyBe Polite
Allen that "90% of life is showing up." Actually, it turnsWhen calling someone, ask whether the timing is
out that the number is somewhere between 75 andconvenient. If not, thank them and end the call. If they
90, depending on the recollection of the person recitinghave a minute, take it, but not much more. Learning
the quote, but either way, the balance of life is aboutabout the person you are calling is also a courteous
following up.gesture. Be sure to understand his or her business
Allen's point is a good one. Just get involved, make thepractice area (a Google search should suffice) and try
call, or introduce yourself. The results will astonish you.to find some memorable common ground (something
In fact, once you take the initiative, momentum aloneas simple as practicing in the same city may work, but
can drive you toward your goal.being alumni of the same school or residents of the
Where many of us falter, however, is in the follow-up.same town is ideal). The key is to be yourself in the
We expect to be rewarded for our risk taking, notmost positive way that you can while relating to the
realizing that success is the product of both goodperson you are contacting on both a professional and
ideas and great execution. That execution requires youpersonal level.
to be one part relentless telemarketer (in the mostBe Succinct
respectful way, of course), one part super cheerleaderOnce you find common ground, get to the point.
(without the pom-poms) and one part Zen master (toChitchat is fine, but your goal is to follow up on
control the anxiety), all of which are contrary towhatever you original request may have been. Your
traditional legal training.contact knows you are calling out of the blue for a
Even the most successful among us get rejected thespecific reason and is giving you an opportunity to
first few times we attempt something. That rejection isshare it. Take the opportunity and run. Describe
usually not a reflection of the merits of an idea orexactly what you are following up on and why it is
strategy. More often, it is simply a function of poorimportant for him or her to consider.
timing. If someone sends you a letter thanking you forBe Resilient
your resume and advising that there are presently noIf (when) you get rejected, don't over analyze that
openings, it is very possible that there really are nojudgment. The best action you can take is to send a
openings. Our collective instinct is to assign anotherthank you note and move forward. Immediately follow
meaning to that message and consider it a negativeup with the next person on your list. You will eventually
judgment on our qualifications. Next time, consideringspeak with someone at a time that is convenient for
following up with a thank you note and check back inhim or her, and who has a sincere interest in what you
a few months.are discussing.
The great follow-up balancing act is to control the urgeEvaluate Your Performance
to call or e-mail someone ten times per day, but fightAlthough it is a mistake to criticize yourself for
the complacency of making contact once and givingrejection, the great achievers and connectors use it as
up. Here are some tips to manage the follow-upa chance for personal-evaluation. Have you mastered
process.your pitch? Is your tone authoritative? Be honest.
Establish a ScheduleIn the end, the key is to follow up in a way that
Between classes or billable hours, you must scheduledemonstrates thoughtful commitment to the issue, but
items you need to complete. To-do lists are fine, but Iflexible understanding of the circumstances surrounding
would suggest using an electronic calendaring systemthat level of contact. You already get 90% for
of some sort with reminders. If you speak withshowing up, work for the extra 10% and you will be
someone about a job or client developmenthandsomely rewarded.
opportunity, add a follow-up e-mail or phone call toThis article was originally published on April 14, 2008 by
your calendar. It could be a month, it could be six, justthe National Law Journal online.
keep in touch.