Conflict Resolution Made Easy

Nothing seems more universal than conflict.we can actually defuse major problems before they
And nothing seems more difficult to productivelybuild to a point of no return and become angry, heated
address, until now.exchanges.
According to Dan Dana, Ph.D., mediation consultant andDuring our telephone call with Dan we were taught
principal of the Mediation Training Institute, "The vastthat the most prevalent situations - two people in an
majority - 99.999 percent or more of interpersonalinterdependent situation (co-workers, partners,
conflicts that occur in the workplace -- will be dealthusbands & wives) that a simple four step
with in the workplace, for better or worse. They're notprocess is all that's required.
going to be referred to a mediation expert and theyThe process also works when a third party, such as a
don't need to be."supervisor or manager, is part of the discussion.
These conflicts can also be carried to the dinner tableAnd most importantly, when everyone in the
when they involve family members in a family ororganization embraces these principles - an
privately-owned business, unfortunately affectingatmosphere free of conflict emerges. The best
every aspect of peoples' lives.possible situation.
And yet we struggle on - either unwilling or unable toListen to the streaming audio recording of our interview
get a grip on the situation, have a meaningful dialogue,so you can learn how to resolve conflicts through a
or do anything about it.series of simple steps that will help participants feel
What we learned during our interview with Dr. Danapositive about the outcome. Listen to Dan's valuable
was that using conflict resolution techniques Dan hasand practical tips that you can immediately implement
created and tweaked over the past thirty or so years,in both your business and home life.