| Miscommunication is the root of many conflicts. But | | | | information to us, or we misinterpret the real meaning |
| what exactly causes the conflict when | | | | of their words. In either case, we get a different |
| miscommunication is responsible. This article | | | | meaning of their words than they intended. With the |
| demystifies the miscommunication triangle. | | | | advent of e-mail and IM chat, this is a becoming a |
| If you were to ask me to pick one factor that was | | | | common problem now-a-days because type-based |
| responsible for conflictI'd have to choose | | | | communication is asynchronous communication, |
| miscommunication, hands-down, as the primary factor. | | | | meaning that people do not communicate in real |
| Why? Because miscommunication opens up the | | | | timeits essentially a telegram. Asynchronous |
| triangle of other factors that inevitably leads to conflict. | | | | communication does not allow for immediate feedback |
| Let us discuss this miscommunication conflict triangle. | | | | response, so our minds have to interpret what the |
| Picture a triangle with miscommunication taking one | | | | other person is saying based upon their typed words |
| side, fear taking another, and assumption taking the | | | | alone. Although most common in typed-based |
| third side. | | | | communication, miscommunication can also occur in |
| Miscommunication | | | | any type of communication setting. Another common |
| How does miscommunication happen? It happens | | | | type of miscommunication is no communication or a |
| when one side doesn't communicate enough | | | | lack of communication. |