| One of the biggest complaints in the customer | | | | asked in a customer service interview, so why |
| service industry, is the lack of real people. | | | | not use the anecdotes in the cover letter and |
| When a person calls into a company for | | | | kill two birds with one stone? A cover letter |
| customer service, they are generally met with | | | | is used to help a hiring manager weed out any |
| pre-recorded text asking them to press number | | | | candidates which may not take their job |
| key prompts or say keywords in order to | | | | seriously. If a hiring manager sees the same |
| navigate through the menu. While this system | | | | old cover letter day in and day out, without |
| is easy, sometimes all one wants to do is | | | | any effort put into it all, what is that |
| talk to a person. With that in mind, why | | | | saying about the people behind the job? The |
| would one used a standard sample customer | | | | most surefire way to land an interview is to |
| service cover letter when applying for a job? | | | | create a cover letter which expressed |
| The correlation between people's frustration | | | | personality, sense of humor, enthusiasm, and |
| with automated systems and the traditional, | | | | clear communication. Once all those elements |
| boring cover letter are one in the same. The | | | | are added, don't forget to come straight our |
| personality of the applicant is no more | | | | and ask for an interview. Yes, that is |
| displayed than that of the computer voice on | | | | correct, ask for an interview. Asking for an |
| the other end of the phone. Being in customer | | | | interview shows confidence and determination. |
| service is all about figuring out a | | | | It is no longer a thing of consequence. Also, |
| customer's needs and meeting those needs in | | | | be sure the cover letter includes a follow-up |
| the best possible way. Applying for a | | | | statement. Let the hiring manager know to |
| customer service job has the exact same | | | | expect a call later on in the week to ensure |
| process. An applicant has to assess what a | | | | one's application was received. It also |
| company is looking for, and then write a | | | | demonstrates a positive quality to the |
| cover letter which expresses why they are the | | | | employer, that one is a self-starter and is |
| person to help fill the void or provide | | | | enthused to begin a career in customer |
| benefits to the company. A customer service | | | | service! Another good tip is to do some |
| cover letter has to clearly state to the | | | | research on the company before applying. Find |
| customer, or hiring manager in this instance, | | | | out the name of the hiring manager so that |
| why one is perfect for the job at hand. The | | | | one can address their cover letter directly |
| point is to demonstrate the skills an | | | | to this person. A generic "Dear Sir/Madam" is |
| employer is looking for instead of just | | | | just as boring as any standard cover letter. |
| restating the same facts which are laid out | | | | By taking this extra step, the cover letter |
| in a resume. If one is a charming people | | | | is going to stand out even more from the rest |
| person who loves to engage customers and have | | | | and ensure the one is remembered when it |
| them walk away smiling, make sure that | | | | comes time for interviews. It will also |
| characteristic is shown in the cover letter. | | | | create a sense of connection with the |
| If one has the skills of mediation and | | | | employer that will make it easier for them to |
| problem solving, ensure to include details of | | | | feel comfortable and open up during the |
| that ability. The key factor is to do the | | | | hiring process. Everyone wants an enjoyable |
| work, and make the commitment, to make the | | | | working environment, and if a cover letter |
| customer service cover letter jump out at the | | | | conveys the personality type of a warm, |
| hiring manager. One's personality should be | | | | friendly person then that personal already |
| as clear in the cover letter as their skills | | | | has a rooting team. |
| in their resume. It can even be a good idea | | | | |
| to include personal information in a cover | | | | Mario Churchill is a freelance author and has |
| letter. For example, discussing how one | | | | written over 200 articles on various |
| became interested in customer service or how | | | | subjects. For more information on customer |
| they handled one of the more difficult | | | | service cover letter checkout his recommended |
| customer service related instances in their | | | | websites. |
| career. These types of questions are always | | | | |