| Negotiation. Involves two or more parties | | | | The seller accuses the buyer of damaging the |
| who are engaged in direct discussions with | | | | car himself. Instead of dealing with the |
| each other in a concerted effort of reaching | | | | matter in court, which can be both costly and |
| an agreement. Both parties use persuasion | | | | time-consuming for both parties, they instead |
| and influence to get the other party to see | | | | agree to hire a mediator and work out their |
| things their way.Example: A buyer and | | | | situation out of court. A couple |
| a salesman are negotiating a price for a | | | | decide to get a divorce, but argue over who |
| car. A wife is negotiating with her | | | | gets what. Instead of waging legal war |
| husband over use of finances. A | | | | against each other, they decide to work out |
| president is negotiating with another | | | | their agreement with a divorce mediator. The |
| country's leader to remove missile silos that | | | | mediator uncovers what the needs and |
| threaten the security of the | | | | interests are for both the husband and wife |
| nation.Arbitration. This is a form of | | | | as well as separating the emotions from the |
| resolving conflict that is handled outside of | | | | problems at hand. Two nations, on |
| court where both parties come before a | | | | the verge of war after failed negotiations, |
| neutral third-party. The neutral third-party | | | | agree to peace-talks. Neither side trusts |
| is usually a lawyer and the arbitrator | | | | the other side, so they ask for the help of a |
| listens to both sides and then passes | | | | neutral representative to act as mediator for |
| judgment on a winner and a loser in much the | | | | their talks. Through the mediator, both |
| same way as a judge does.Example: Two | | | | stake-holding countries are able to work out |
| employees are having issues with each other. | | | | an agreement and avoid war.© Copyright |
| They take these issues to the boss. The boss | | | | 2006 by Tristan Loo. All rights reserved.For |
| hears both sides and then decides to fire one | | | | over 10 years, Tristan Loo has inspired, |
| of the employees. Two siblings are | | | | motivated, and brought success to the lives |
| having a fight and the mother gets involved. | | | | of the people he's touched. Successful in |
| The mother hears what they have to say, and | | | | his own right, Tristan has competed |
| of course both siblings are pointing fingers | | | | athletically against Olympians as a |
| at the other side. The mother decides to | | | | world-class gymnast, saved lives as a police |
| ground them both.Mediation. Similar to | | | | officer, authored numerous Personal |
| negotiation, but mediation involves the use | | | | Development and Interpersonal Communication |
| of a neutral third-party who assists the | | | | books and articles, and is a highly |
| negotiating parties in reaching an agreement. | | | | sought-after Personal Development Coach. |
| Mediation is used typically when direct | | | | Tristan is the founder of the Synergy |
| negotiations have failed because the mediator | | | | Institute, a San Diego based Personal |
| can separate the people from the problem much | | | | Development Firm. His philosophy of |
| easier than the stakeholders | | | | passionate living and helping others fulfill |
| can.Example A buyer purchases a used | | | | their dreams has continually been the driving |
| car from a seller. The car breaks down soon | | | | force that has placed him well above the |
| after. The buyer demands his money back. | | | | industry standard. |