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Are Employees Costing Your Company a Small Fortune?

Are Employees Costing Your Company a Small5 Things You Can Do Immediately To Identify
Fortune?and  Stop  Telecom  Abuses  by  Employees
When it comes to telecom costs, many1.)Establish a written company policy for
companies in America are being ripped offemployee telecom usage. Make an inventory of
right under their noses. The culprit?all the services and features that your
Employees.company utilizes, then break it down and list
acceptable usage for each company department.
"Company workers can knowingly andFor example, sales people who are on the road
inadvertently cost a company a small fortuneconstantly will have more wireless usage or
in unnecessary telecom spending", says Karencalling card privileges than someone who
Thatcher, CEO of TelCon Associates, a telecomspends  more  time  at  the  home  office.
management and consulting firm. "Employee
abuses can be as innocent as using2.)Block unnecessary pay-per-use features on
pay-per-use features that can and should belocal service plans. With the exception of
blocked to outright and systematic fraud. Thedirectory assistance, most local service
good news is that all companies can eliminateproviders can block unwanted pay-per-use
these abuses with routine diligence, strictfeatures. Your local package may include some
company  policies  and  common  sense."features that were previously billed on a
per-use basis. Check with your local carrier
Here are some illustrative examples that showto determine the features you want, and then
how the innocent and blatant employee abusesblock others that can be easily abused. These
can skyrocket your company's telecom bills...would include features like
directory-assistance call completion; call
Abuse #1 - Jerry is a conscientious andreturn, 3 way calling, and especially 900
faithful employee, constantly on the lookoutnumber  services.
for ways to save the company money. At home,
Jerry saves money when calling his3.)Block all inbound collect calls. Accepting
out-of-state friends and relatives by dialingcollect calls can be a huge expense if done
10-10-XXX before he dials the area code andon a regular basis. Calls that originate from
number. 3 cents per minute is a much betterstate penitentiaries are handled through a
rate than the 7 cents per minute rate thecompany called Correctional Billing Services.
company gets, Jerry reasons. Sounds smart,If you find this company name included on any
until you consider a 25 - 99 cent minimumbills, then an employee is accepting collect
charge per call is incurred every time a callcalls from an inmate inside a prison or
is completed using 10-10-XXX services. Sincecorrectional facility. If the line is
most calls from work result in Jerry leavingreaching a DID number, then it is easy to
a short voicemail message, the net rate Jerrytrack the culprit accepting the calls. If
is costing the company is 25 cents to as highnot, it may be more difficult to determine
as  99  cents  per  minute!just who is receiving the calls. You can and
should block collect calls from being
Abuse #2 - Linda's dreams were shattered whenaccepted. Call your local exchange carrier
her fiancé was arrested for drugand let them know all the lines you would
possession and sentenced to 3-5 years in thelike  blocked.
state penitentiary. On a tight budget, Linda
cannot afford the collect calls she receives4.)Designate and train one or more employees
from him to stay in touch. One day sheto review bills on a monthly basis. Most
nervously accepted his call during her lunchemployee abuses can be uncovered with routine
hour. To be on the safe side, she thenauditing of local phone bills. Assign one or
allowed two full months to pass to see ifmore employees to thoroughly review the bills
anyone would notice the charges. Since no oneeach and every month. In doing so, you will
routinely (every month!) audits the companyuncover not only employee abuses but also a
telecom bills, Linda now enjoys frequentwide variety of abuse and fraud by the
conversations with her incarcerated fiancécarriers  themselves!
from the comfort her desk - compliments of
the company! Knowing she can get away with5.)Consider outsourcing your telecom
this abuse, Linda now routinely calls a localdepartment to an experienced telecom bill
Date-Line 900 service to "keep her optionsmanagement firm. Many companies are now
open" on the dating scene. The cost? $1.95utilizing telecom bill management and
per  minute.consulting firms to take care of every aspect
of their telecom departments. For a small fee
Abuse #3 - Bill has always believed the oldper bill, you can have all the headaches and
saying, "time is money". In fact, efficiencytime-consuming tasks of bill paying, moves
is the one trait Bill attributes to his salesadds/changes, and monthly auditing done for
success and company advancement. That's whyyou. They will uncover employee and carrier
he uses directory assistance and directoryabuses and fix them as they occur. This kind
assistance call-completion whenever he needsof arrangement can easily pay for itself and
it - from his desk and his cell phone wheneliminates the need for a salaried employee
traveling. He saves valuable time not havingto spend time reviewing and paying bills and
to look up phone numbers himself and thenespecially dealing with telecom carriers each
manually dial the number. Bill is unawaretime a line or feature is added, removed or
that to offset falling rates, telecomchanged.
carriers have increased fees for these
"pay-per-use" charges enormously since theTelecom overspending can be a real source of
Telecom Act of 1996. Directory assistance canwaste in any company. The bigger the company,
incur charges of $1.25 or more per use. Addthe chances for employee abuses grow. Make it
call completion to the mix and charges reacha point to implement the steps you need to
$1.60 or more per use. Imagine having a fewtake to identify and eliminate these abuses.
hundred employees using these services justFailing to eliminate employee abuses could be
once per day - every working day of the year!costing your company a small fortune in
unnecessary telecom spending.



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