| Negotiation. Involves two or more | | | | seller accuses the buyer of damaging the |
| parties who are engaged in direct | | | | car himself. Instead of dealing with |
| discussions with each other in a | | | | the matter in court, which can be both |
| concerted effort of reaching an | | | | costly and time-consuming for both |
| agreement. Both parties use persuasion | | | | parties, they instead agree to hire a |
| and influence to get the other party to | | | | mediator and work out their situation |
| see things their way.Example: A | | | | out of court. A couple decide |
| buyer and a salesman are negotiating a | | | | to get a divorce, but argue over who |
| price for a car. A wife is | | | | gets what. Instead of waging legal war |
| negotiating with her husband over use of | | | | against each other, they decide to work |
| finances. A president is | | | | out their agreement with a divorce |
| negotiating with another country's | | | | mediator. The mediator uncovers what |
| leader to remove missile silos that | | | | the needs and interests are for both the |
| threaten the security of the | | | | husband and wife as well as separating |
| nation.Arbitration. This is a form of | | | | the emotions from the problems at |
| resolving conflict that is handled | | | | hand. Two nations, on the verge |
| outside of court where both parties come | | | | of war after failed negotiations, agree |
| before a neutral third-party. The | | | | to peace-talks. Neither side trusts the |
| neutral third-party is usually a lawyer | | | | other side, so they ask for the help of |
| and the arbitrator listens to both sides | | | | a neutral representative to act as |
| and then passes judgment on a winner and | | | | mediator for their talks. Through the |
| a loser in much the same way as a judge | | | | mediator, both stake-holding countries |
| does.Example: Two employees are | | | | are able to work out an agreement and |
| having issues with each other. They | | | | avoid war.© Copyright 2006 by Tristan |
| take these issues to the boss. The boss | | | | Loo. All rights reserved.For over 10 |
| hears both sides and then decides to | | | | years, Tristan Loo has inspired, |
| fire one of the employees. Two | | | | motivated, and brought success to the |
| siblings are having a fight and the | | | | lives of the people he's touched. |
| mother gets involved. The mother hears | | | | Successful in his own right, Tristan has |
| what they have to say, and of course | | | | competed athletically against Olympians |
| both siblings are pointing fingers at | | | | as a world-class gymnast, saved lives as |
| the other side. The mother decides to | | | | a police officer, authored numerous |
| ground them both.Mediation. Similar to | | | | Personal Development and Interpersonal |
| negotiation, but mediation involves the | | | | Communication books and articles, and is |
| use of a neutral third-party who assists | | | | a highly sought-after Personal |
| the negotiating parties in reaching an | | | | Development Coach. Tristan is the |
| agreement. Mediation is used typically | | | | founder of the Synergy Institute, a San |
| when direct negotiations have failed | | | | Diego based Personal Development Firm. |
| because the mediator can separate the | | | | His philosophy of passionate living and |
| people from the problem much easier than | | | | helping others fulfill their dreams has |
| the stakeholders can.Example A | | | | continually been the driving force that |
| buyer purchases a used car from a | | | | has placed him well above the industry |
| seller. The car breaks down soon after. | | | | standard. |
| The buyer demands his money back. The | | | | |