| Negotiation. Involves two or more parties who are | | | | buyer demands his money back. The seller accuses |
| engaged in direct discussions with each other in a | | | | the buyer of damaging the car himself. Instead of |
| concerted effort of reaching an agreement. Both | | | | dealing with the matter in court, which can be both |
| parties use persuasion and influence to get the other | | | | costly and time-consuming for both parties, they |
| party to see things their way.Example: A | | | | instead agree to hire a mediator and work out their |
| buyer and a salesman are negotiating a price for a | | | | situation out of court. A couple decide to get |
| car. A wife is negotiating with her husband | | | | a divorce, but argue over who gets what. Instead of |
| over use of finances. A president is | | | | waging legal war against each other, they decide to |
| negotiating with another country's leader to remove | | | | work out their agreement with a divorce mediator. The |
| missile silos that threaten the security of the | | | | mediator uncovers what the needs and interests are |
| nation.Arbitration. This is a form of resolving conflict | | | | for both the husband and wife as well as separating |
| that is handled outside of court where both parties | | | | the emotions from the problems at hand. |
| come before a neutral third-party. The neutral | | | | Two nations, on the verge of war after failed |
| third-party is usually a lawyer and the arbitrator listens | | | | negotiations, agree to peace-talks. Neither side trusts |
| to both sides and then passes judgment on a winner | | | | the other side, so they ask for the help of a neutral |
| and a loser in much the same way as a judge | | | | representative to act as mediator for their talks. |
| does.Example: Two employees are having | | | | Through the mediator, both stake-holding countries are |
| issues with each other. They take these issues to the | | | | able to work out an agreement and avoid war.© |
| boss. The boss hears both sides and then decides to | | | | Copyright 2006 by Tristan Loo. All rights reserved.For |
| fire one of the employees. Two siblings are | | | | over 10 years, Tristan Loo has inspired, motivated, and |
| having a fight and the mother gets involved. The | | | | brought success to the lives of the people he's |
| mother hears what they have to say, and of course | | | | touched. Successful in his own right, Tristan has |
| both siblings are pointing fingers at the other side. The | | | | competed athletically against Olympians as a |
| mother decides to ground them both.Mediation. Similar | | | | world-class gymnast, saved lives as a police officer, |
| to negotiation, but mediation involves the use of a | | | | authored numerous Personal Development and |
| neutral third-party who assists the negotiating parties in | | | | Interpersonal Communication books and articles, and is |
| reaching an agreement. Mediation is used typically | | | | a highly sought-after Personal Development Coach. |
| when direct negotiations have failed because the | | | | Tristan is the founder of the Synergy Institute, a San |
| mediator can separate the people from the problem | | | | Diego based Personal Development Firm. His |
| much easier than the stakeholders | | | | philosophy of passionate living and helping others fulfill |
| can.Example A buyer purchases a used car | | | | their dreams has continually been the driving force that |
| from a seller. The car breaks down soon after. The | | | | has placed him well above the industry standard. |