Alternative ways to resolve a conflict


What's the Difference Between a Negotiation, Arbitration, and Mediation?

Negotiation. Involves two or moreseller accuses the buyer of damaging the
parties who are engaged in directcar himself. Instead of dealing with
discussions with each other in athe matter in court, which can be both
concerted effort of reaching ancostly and time-consuming for both
agreement. Both parties use persuasionparties, they instead agree to hire a
and influence to get the other party tomediator and work out their situation
see things their way.Example: Aout of court. A couple decide
buyer and a salesman are negotiating ato get a divorce, but argue over who
price for a car. A wife isgets what. Instead of waging legal war
negotiating with her husband over use ofagainst each other, they decide to work
finances. A president isout their agreement with a divorce
negotiating with another country'smediator. The mediator uncovers what
leader to remove missile silos thatthe needs and interests are for both the
threaten the security of thehusband and wife as well as separating
nation.Arbitration. This is a form ofthe emotions from the problems at
resolving conflict that is handledhand. Two nations, on the verge
outside of court where both parties comeof war after failed negotiations, agree
before a neutral third-party. Theto peace-talks. Neither side trusts the
neutral third-party is usually a lawyerother side, so they ask for the help of
and the arbitrator listens to both sidesa neutral representative to act as
and then passes judgment on a winner andmediator for their talks. Through the
a loser in much the same way as a judgemediator, both stake-holding countries
does.Example: Two employees areare able to work out an agreement and
having issues with each other. Theyavoid war.© Copyright 2006 by Tristan
take these issues to the boss. The bossLoo. All rights reserved.For over 10
hears both sides and then decides toyears, Tristan Loo has inspired,
fire one of the employees. Twomotivated, and brought success to the
siblings are having a fight and thelives of the people he's touched.
mother gets involved. The mother hearsSuccessful in his own right, Tristan has
what they have to say, and of coursecompeted athletically against Olympians
both siblings are pointing fingers atas a world-class gymnast, saved lives as
the other side. The mother decides toa police officer, authored numerous
ground them both.Mediation. Similar toPersonal Development and Interpersonal
negotiation, but mediation involves theCommunication books and articles, and is
use of a neutral third-party who assistsa highly sought-after Personal
the negotiating parties in reaching anDevelopment Coach. Tristan is the
agreement. Mediation is used typicallyfounder of the Synergy Institute, a San
when direct negotiations have failedDiego based Personal Development Firm.
because the mediator can separate theHis philosophy of passionate living and
people from the problem much easier thanhelping others fulfill their dreams has
the stakeholders can.Example Acontinually been the driving force that
buyer purchases a used car from ahas placed him well above the industry
seller. The car breaks down soon after.standard.
The buyer demands his money back. The



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