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This program assists residents of San Diego to achieve quick, affordable
solutions to consumer problems. It provides direct conflict management
and dispute resolution services to resolve consumer disputes and
helps build the communication, collaboration and cooperation skills
that are vital to peaceful coexistence in a multi-cultural community.
The program also trains community leaders in the skills of conflict
management, and serves the needs of less advantaged consumers, as
is needed more today in our ethnically diverse society. Our ultimate
goal is to send these neutrals back to their communities as leaders
with tools for resolving conflicts. In this way we contribute to
a more empowered and self-sufficient community.
Community TroubleShooter staff and volunteers work directly with
individuals and businesses to educate them about business practices,
consumer rights and to assist them in finding acceptable resolutions
of their disputes.
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