Alternative ways to resolve a conflict


What We Talk About When We Talk About Mediation

Mediation is older than any legal system. Theoutcome of a dispute. Parties who seek an
great Bacon wrote the praises of mediationevaluative mediator will often choose a
nearly four hundred years ago, in one of hisretired judge. The prerequisite for giving
celebrated  Essays:an evaluation is subject matter expertise.
Judges, who have decided hundreds or
"It is generally better to deal by speechthousands of cases, or who have observed
than by letter, and by the mediation of ahundreds of juries reaching a verdict, are
third, than by a man's self . . . in alloften trusted by parties to render an
negotiations of difficulty, a man must notevaluation, which the parties may find useful
look to sow and reap at once, but mustin coming to a decision about their
prepare business, and so ripen by degrees."particular dispute. However, not only
Francis  Bacon  (1561-1626)retired judges are used for the purpose of
evaluation. Persons engaged in a
To  mediate  means:construction dispute will often go to an
engineer, general contractor, or other person
1. To bring about (an agreement, peace,with  subject  matter  expertise.
etc.), as an intermediary between parties by
compromise, reconciliation, removal ofA facilitative mediator is one who stresses
misunderstanding,  etc.that the function of his job is to enable, or
facilitate, parties to communicate and
2. To settle (disputes, strikes, etc.), as annegotiate with each other, in order to arrive
intermediary  between  parties:  reconcile.at their own evaluation and resolution. A
facilitative mediator may consider it
3. To effect (a result) or convey (a message,unethical to render an opinion. The
gift,  etc.),  by  or  as by an intermediary.facilitative style may require greater
patience and skill in enabling parties to
4. To act between parties to effect ancraft their own resolution, than may be
agreement,  compromise,  or  reconciliation.necessary for an evaluative mediator.
Parties may prefer an evaluative mediator
5. To occupy an intermediate place orwhen they wish to resolve their dispute and
position.proceed on their separate ways. Facilitative
mediation may be more desirable where the
6. Acting through, dependent on, or involvingparties wish to, or must, engage in a
an intermediate agency; not direct orcontinuing relationship with each other, so
immediate."that the particular dispute is merely a
roadblock that needs to be overcome in order
Mediation  means:to  enable  that  continuing  relationship.
1. Action in mediating between parties, as toMany mediators are perfectly willing to be
effect  an  agreement  or  reconciliation.either evaluative or facilitative, as the
situation  demands.
2. International law, an attempt to effect a
peaceful settlement between disputing nationsThe third type of mediator is called
through the friendly good offices of another"transformative", and the goal of
power."transformative mediation is far bolder, and
more like therapy, than the goal of
Synonym(s):traditional, evaluative or facilitative
mediation. "Transformation" suggests that
1. Mediation, arbitration designate processesthe goal is to affect a transformation, in
for bringing about agreement for athe parties themselves, and in their
reconciliation between opponents in arelationship. Transformation means (1) act
dispute. Mediation implies deliberation thator process of transforming; state of being
results in solutions that may or may not betransformed. (2) Change in form, appearance,
accepted by the contending parties: mediationnature, or character. (3) Theatrical, a
settled the strike. Arbitration involves aseemingly miraculous change in the appearance
more formal deliberation, it being understoodof scenery or actors in view of the audience.
that the results will be binding on the
contending parties: "the strike was settledIn "Mediating Dangerously," (2001) Kenneth
only  after  arbitration."Cloke, a pioneer of transformational
mediations,  writes:
(All definitions are reproduced from
Webster's Encyclopedic Unabridged Dictionary"The transformational or elicitive model of
of  the  English  Language)mediation... views conflict as something to
be learned from, and the parties as ready for
Webster's synonyms tend to confuse mediationintrospection and fundamental change. The
with arbitration. Arbitration is designed tomediator becomes an empathetic yet honest
produce a result with a winner and a loser;agent, whose role is to elicit recognition
it is a not a process for "bringing aboutand empower the parties to solve their own
agreement for a reconciliation." Mediationproblems. ... Personally I use a modified
unlike arbitration is not designed to produceversion of the transformational model, based
winners and losers, but precisely aa more intuitive, integrative, dangerous
reconciliation of differences. Mediationapproach to mediation. I neither direct nor
attempts to be win-win. They are bothstand apart from the conflict, but interact
"alternative dispute resolution" mechanisms,with the parties and reflect on
but one bears little resemblance to thepossibilities, based on intuitive assessments
other.at  the  time."
Webster does accurately state the role ofThe function of a mediator is to enable
mediator as intermediary between parties to achange. A mediator is a catalyst whose
dispute. Mediation is as old as civilizationpresence and skills enable change. The type
and pre-dates anything resembling legalof change so enabled is the most difficult of
process. The mediator is a go-between, whoall  -  change  of  mind.
passes busily from party to party in an
attempt to assist them reconcile theirChange is needed for movement to occur.
differences. In late classical Athens, theMovement is needed for the disputants to
comedies of Menander often featured a wilyapproach each other. The disputants must
slave who carried messages, and in theapproach each other for negotiation to occur.
country house farces beloved of VictorianNegotiation must occur for solutions to be
audiences, the chambermaid often served as anexplored. Solutions must be explored for the
intermediary between two lovers. The Aztecs,disputants to achieve a resolution that
who had no written language, used messengerssatisfies  competing  interests.
or intermediaries to convey exact messages of
outstanding length. Carrier pigeons have beenAt some level, disputants cherish their
used to carry messages for hundreds of years,dispute, and the emotions and attitudes that
and can navigate over endless unchartedaccompany it - they want to lay down the
miles, but so far no carrier pigeon hasburden yet are reluctant to do so. They want
become  a  mediator.the satisfaction that accompanies winning.
They want not merely to win; they want to
Though a mediator may lack some of theother side to lose, and preferably be
abilities of a carrier pigeon, she can andmanifestly  seen  to  lose.
does carry messages, but that is the least of
her functions. She is a trained professionalWhen an outsider hears both sides of a
who has the skills to overcome numerousconflict, she may get the impression that the
obstacles, the perseverance to continue thedisputants are in illusion, the competing
process despite all impulses of the partiesillusions colliding in conflict. One or both
to end it, and who is able at length to bringof them has "got it wrong." If both sides are
them to closure of the particular disputebrought to share roughly the same reality, or
despite their differences, and sometimesview of the case, they settle. This is called
achieve a full reconciliation. Such resultsby many colloquial expressions, like "getting
are not easily achieved, and such skills areinto the same ballpark," "getting into the
not  easily  learned.same zip code," etc. The presence and skills
of the mediator tilt the balance in favor of
The textbooks say that there are three waysreality,  rationality,  and  closure.
to mediate, or three types of mediator.
These are 1) evaluative 2) facilitative 3)The three bedrock principles by which
transformative.mediation is conducted are (1)
confidentiality (2) voluntary participation
An evaluative mediator is one who is preparedand (3) party control of outcome.
to express an opinion as to the likely



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